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Pet Health Services Grooming Services Boarding Services Large Animal Services
519-273-3471
535 Huron Street
Stratford, Ontario, Canada
N5A 5T8
info@coventryvets.ca
www.coventryvets.ca
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Hospital Policies

Appointment Policy

Please call ahead to schedule an appointment. This minimizes wait times, and allows us to plan your visit with the utmost care and attention. We will do our best to accommodate day, time and veterinarian preferences.

Emergency cases will always receive top priority followed by patients with previously scheduled appointments.

Arrival (Cats and Dogs) Policy

For you and your pet’s protection, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Grooming Policy

All pets being admitted to our hospital for grooming must be up to date with their vaccines.

  • Dogs – distemper(DHPP), rabies and kennel cough
  • Cats – distemper(FVRCP) and rabies

Payment Policy:

We require full payment each time a service is rendered. For your convenience, we accept Visa, MasterCard, debit card, cash, and Pet Card*.

* Pleases ask our receptionists for details on applying for a payment plan through Pet Card.

Privacy Policy

Coventry Animal Hospital shall safeguard and protect personal information under its control by implementing security measures appropriate to the sensitivity of the information.

Coventry Animal Hospital shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.

Coventry Animal Hospital shall require third parties to whom personal information is disclosed to commit to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information to satisfy the standards established by this veterinary facility.

On the disposal or destruction of personal information, Coventry Animal Hospital shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of such information.

Vaccination Policy

All pets being admitted to our hospital for any elective procedures such as surgery, grooming or boarding must be up to date with their vaccines.

  • Dogs – distemper(DHPP), rabies and kennel cough
  • Cats – distemper(FVRCP) and rabies

If not current, the vaccines must be brought up to date at least two weeks prior to any elective procedures being performed.

Boarding Policy At Mitchell Veterinary Services (sister clinic in Mitchell)

For the health and safety of our guests and staff, all cats and dogs must be current on their vaccinations prior to check-in. Written proof of vaccinations is requested for all guests.

If not current, the vaccines must be brought up to date at least two weeks prior to boarding.

Note: Kennel Cough is a potentially severe disease spread through the air in confined areas. This vaccine needs to be administered to your pet at least two weeks prior to boarding to be effective.

If your pet is not a patient of our hospital we’ll request your permission to obtain a medical records transfer from your veterinary clinic. This way we’ll be better able to attend to your pet should the need arise during their stay with us.

Other requirements

We ask that all pets staying with us be treated for fleas prior to admission. Should fleas be found after your pet has been admitted, our staff may treat your pet in order to protect other animals from acquiring fleas during their stay. This will be done at the owner’s expense.

Hospital Policies